Terms & Conditions

Unless otherwise stated on the product page, returns are accepted for refund as follows: Any/all products for return request must be new, unused, and sealed inside any/all packaging it came with when dispatched The original purchase was made no more than 30 calendar days from return request. The original purchaser must contact us prior to returning any items for approval at info@provok3d.com Return shipping is paid by the BUYER, unless expressed in writing by Provok3d. If your product is defective, we will issue you a return label free of charge. ALL RETURNS ARE SUBJECT TO A 10% RESTOCKING FEE (unless item is being returned due to defect) Any damages to returned products from poor packing or handling during transit will not be the responsibility of Provok3d Any products returned that don’t meet or accept the above terms will not receive a refund.

Unless otherwise stated on the product page, exchanges are accepted as follows: Any/all products for exchange request must be new, unused, and sealed inside any/all packaging it came with when dispatched The original purchase was made no more than 30 calendar days from exchange request. The original purchaser must contact us prior to returning any items for exchange approval. Return shipping is paid by the BUYER, unless expressed in writing by Provok3d Any damages to return products from poor packing or handling during transit will not be the responsibility of Provok3d. Any products returned that don’t meet or accept the above terms will not receive an exchange credit.

While Provok3d strives to provide accurate product pricing and shipping information, pricing and typographical errors may occur. In rare cases, Provok3d cannot confirm product and/or shipping pricing until after an order has been placed. In the event that a pricing or typographical error exists with any product or service offered, Provok3d reserves the right to cancel or refuse an order at any time without notice. In most pricing or typographical error situations, Provok3d will contact you for further instruction or cancel your order with email and/or phone notification. Shipping price discrepancies may exist on any order regardless of size. If a shipping price discrepancy exists, Provok3d may contact the purchaser with revised shipping options. Prices and availability are subject to change without notice.

Provok3d reserves the right to cancel or refuse any order at any time without notice. Some situations that may result in the cancellation of an order include limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or problems that are identified by our Credit and Fraud Prevention Department. In some cases, we may contact you to obtain and verify additional information or require a secured payment method before accepting any order. If your order is canceled for any reason or additional information is required, Provok3d may contact you by phone and/or email. Please be sure that you verify your contact information on the order as it must be valid to be accepted. If the contact information is fictitious or invalid we reserve the right to cancel an order.

If this is your first order with Provok3d, it is required that your first orders be shipped to the billing address associated with your Credit Card. Providing mismatched addresses, or an address that is different from what is listed on your card/bank statement may result in delays during the order review process.

Under most circumstances, your credit card will be authorized for an amount less than the order total when your order is submitted. This authorization will be voided once your order is being processed for shipment in the warehouse, at which time your credit card will be charged for the full amount of the sale transaction. If you decide to cancel an order that has an authorized payment status, our Billing Department will void this authorization. It is usually removed from the account within 5-7 business days.

Provok3d offers the opportunity to store payment information in the account page on the website. Stored payment data will only be active until the expiration date specified, or until the authorization expires.

Certain manufacturers may impose selling restrictions on the products listed on provok3d.com. Should you order a product that is unable to ship to your location, Provok3d will contact you with more information.

Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country’s import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the sole responsibility of the recipient and any and all charges incurred by Provok3d will be charged to the customer. Provok3d is not responsible for such fees/taxes on returned items. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information. All charges, sales, returns, and exchanges will be calculated in US dollars. Provok3d is not responsible for fluctuations in currency value. If your country is not within shipping systems used by Provok3d, The buyer must reach out to Provok3d for a custom shipping quote.

International customers are responsible for understanding their country’s international buying laws, and should be aware that all international purchases are subject to additional brokerage, duty or tax fees that are collected at the time of delivery unless otherwise noted by Provok3d. Provok3d is not responsible for these charges as we have no affiliation with tax systems set forth by international countries. If the consignee/receiver refuses to pay these additional charges at the time of delivery, Provok3d will instruct the shipping carrier to abandon the package. Abandoned packages are destroyed at the shipping warehouse at your local pickup facility. Provok3d will not be held responsible for any abandoned packages due to these circumstances.

Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail-bombing” or “crashing;” (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Provok3d.com on this Site and other than generally available third party web browsers (e.g., Internet Explorer, Mozilla Firefox, Safari, Chrome).

Provok3d strives to ship “In-Stock” orders within one business day of receiving the order. Shipping times may vary depending on the contents of your order. Provok3d will only ship an order once it is 100% in stock. Provok3d does not ship partial orders unless requested by the customer, at which time additional shipping charges may apply. If you need your order by a specific date, it is important to contact us by phone so that we may assist you. Once you have placed your order, it is important to log into your Provok3d Account page to review your order status, expected ship date, order updates and order history. All dates provided are based on estimates given by the supplier. Provok3d does not guarantee ship dates as delivery times are subject to change. All shipping times are based on our Monday through Friday business hours. Shipping Charges are non-refundable.

Inventory Stocking Descriptions:

In Stock:

Usually ships within 24 hours / one business day excluding weekends.

Ships in [# of days]:

This product is sourced from a local supplier and will usually ship within the time frame shown, meaning that your order would not ship from our location until those products are received within the given timeframe. This is not to be confused with the transit time from our warehouse to your location from the time the order was placed.

Available/Direct Ship:

Product ships from an alternate warehouse. Shipping times may vary per location.

Pre-Orders:

For pre-orders, renders are used to provide a realistic representation of what the final product will look like. The final product may differ slightly in color from the renders as they are not guaranteed to be 100% accurate in the production process. Do not mix In-stock and pre-order orders together or your in-stock order will be delayed and shipped together with your pre-order. There are no refunds and returns or pre-order items once any of the items are fulfilled. Please see our refund/returns policy for full details.

WHEN DOES MY PRE-ORDER SHIP? Your pre-order will ship as soon as we receive the products from the manufacturer. Estimated arrival dates are located on each group buy/pre-order product page. Updates will be available on our discord

Back Order:

This product is currently on back order with our supplier or manufacturer. We are unable to predict the exact date that this product will be available for shipment. Orders placed containing back ordered products will ship as soon as possible as products become available. An alternate or equivalent product may be available. Please contact the Provok3d Sales Team if you have any questions.

On Order [ETA]:

This product is currently on order with our supplier. An ETA (estimated time of arrival) will be listed on the description.

Online Order Status Key:

Under Review:

Your order is currently under review and we may contact you if additional information is needed to process the order. Once the review is complete your order will be submitted for processing.

Back Order:

This product is currently on back order with our supplier or manufacturer. We are unable to predict the exact date that this product will be available for shipment. Orders placed containing back ordered products will ship as soon as possible as products become available. An alternate or equivalent product may be available. Please contact the Provok3d Sales Team if you have any questions.

In Process:

This order is currently being processed by our warehouse. Once the order is ready to ship, you’ll receive notification with the tracking information.

Shipped:

Your order has been packaged and a shipping label has been assigned. Orders cannot be revised at this stage in the ordering process. The tracking status will not update until later in the evening or during the following day when the shipping carrier scans the items that are being shipped.

Canceled:

The order has been canceled. Please contact us if you have any questions.

If you’ve received a damaged product or you’re missing items from the shipment you MUST notify the Customer Service Department (CSD) within 14 days to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken product(s) until the shipping carrier completes the investigation. Failure to report damaged or missing items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.

Freight orders are excluded from this policy as it is the responsibility of the recipient to confirm that the goods are in new condition, without damage and that the order is complete before signing for the delivery.

Lost Packages

If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within 14 days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped. UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country’s time requirement that has been set forth. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please note that this is the policy of the shipper and not of Provok3d. Provok3d does not guarantee that any packages will be credited by the shipping carrier until this process is complete.

Provok3d will not provide refunds for any lost package under any circumstances.

Items ordered with clearance or “limited time sale” transactions do not qualify for replacement of an equal item when they are found to be damaged. These items are sold as is, no warranty as they are not replaceable. In the event that a clearance item or limited quantity sale item is damaged in shipment, we will only be able to refund the customer based on the purchase price of the transaction.

Shipping Charges are non-refundable.